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Help and Information

1. How do I apply for a Wholesale Ink account?

Applying for a Wholesale Ink account takes just a few minutes. Click the ‘apply’ link on our home page and complete the required details. An account manager will contact you as soon as possible to complete your application. If you require a credit facility on your account we will send you an application form which you will need to complete and return to us.


2. I’ve forgotten my password — help!

Click on the 'forgotten password' link and this will send an auto reply with your log in details to the email account which you used to register.


3. What are the benefits of registering with the Wholesale Ink website?

Customers who register on the website will have access to additional special offers and promotions. Members will also benefit from email updates alerting them to new promotions and be able to view stock quantities and trade pricing.


4. Why don't you show prices on the website?

It is possible for end-users to use the website (although not the members area), and as Wholesale Ink is a trade only website we find it more appropriate not to show trade prices unless you have an approved reseller account and have logged in.


5. How often is the website updated?

Some areas of the website will be updated more regularly than others. Stock and pricing are updated constantly throughout the day.


6. How do I find a product on your website?

There are a number of ways to conduct a search:
a) If you are looking for a specific product then type the product code into the keywords field in the search form.
b) If you know the machine that you are looking for consumables for then type that into the search form, then click through to show the correct consumables for that machine.


7. Who is my account manager at Wholesale Ink?

To find out who your account manager is call 01388 775429 and ask for the sales team, quoting your account number. If you don't know your account number then state either your company name, and/or postcode.


8. What is my account number at Wholesale Ink?

If you don't know your account number simply call 01388 775429 and ask for the sales team, quoting either your company name, and/or postcode.


9. My customer needs to register a warranty, how do they do this?

Wholesale Ink cannot register a warranty for your customer; they must go through the manufacturer whose product it is or use your own personal warranty service.


10. How do I find which consumable goes with which machine?

Each consumable has been uploaded to the website: they are linked to the products with which they can be used. Simply search for the machine then click the relevant link to take you through to the consumables page.


11. What time do your sales lines open?

The sales lines are open between 9 and 5pm although some sales staff may be available to place orders up to half an hour either side of these times.


12. Do I have to pay a delivery charge? How much will this be?

Delivery charges may be applicable to some items but not others, and may vary according to where the item will be delivered - please ask your account manager for further information.


13. Are prices inclusive of VAT?

Prices on the website are exclusive of VAT by default, however you can toggle to inclusive prices by selecting the relevant radio button on the right hand side of our website. Trade pricing from your account manager will always be quoted excluding VAT.


14. What can I do if I am over my credit limit but still want to place an order with Wholesale Ink?

If you are over your credit limit and need to place an order then please forward a payment to the accounts department to reduce your balance. Alternatively, speak to your accounts contact regarding an increase in your credit limit.


15. How do I pay for my goods?

Cash with order customers must pay at the time of placing an order. Credit account customers can pay their invoices online, by calling the Wholesale Ink accounts department, or directly into our bank account. Speak to your accounts contact for more information.


16. How do I apply for credit?

You should contact your account manager who will sent you an account application form. Fill in the account application form, sign the terms and conditions and send it to the accounts department or fax it on 01388 774906.


17. I have a complaint. What do I do?

Depending upon the nature of your complaint, please contact the relevant department.


18. Can you deliver direct to my customer?

Yes! In fact most of our customers work this way. It saves you time, worry and effort!


19. What if I can't find the product that I am looking for on the website?

If you can't find a product, then just call the sales team on 01388 775429 and ask them if we are able to supply it.