Authorisation
We are unable to accept the return of goods without prior concent and all
returns will only be accepted with a valid returns authorisation number (RMA).
Unauthorised goods will be refused. Refused goods must be collected within 30
days otherwise they will be disposed of.
Goods ordered in error
It is acknowledged that goods are incorrectly ordered from time to time. At
the discretion of Net One Media Ltd these may be returned within 30 days of the
date of the invoice providing goods are in a wholly saleable condition relative
to product integrity, shelf life and packaging.
These may be returned at the cost of the customer with suitable paperwork and
details to enable a prompt processing of your credit note.
ALL SUCH RETURNS ARE SUBJECT TO A 15% RESTOCKING CHARGE.
Faulty Returns
Goods claimed to be faulty will be tested by Net One Media Ltd and may
require prior authorisation from the manufacturer before credit can be agreed.
In such situations returns must be accompanied by a faulty evaluation form and
print sample. Faulty goods in general and those compliant with the above are
collected free of charge.
Damaged goods
All deliveries received in a damaged condition should be signed for as
damaged to enable a claim to be processed.
Such claims must be logged with your Account Manager withing 3 working days
to be valid.
Credit, where appropriate, will be issued upon receipt and evaluation,
normally within 3 working days.
Collections
Our Carriers should effect all collections withing 48 hrs unless otherwise
advised.
Expiry Date
All returns authorisation numbers (RMA) carry a 14 day expiry date. The RMA
is void after this date. Credits will not be issued against the RMA once void,
and receipt of these goods will be refused.
ALL RETURNS MUST BE SUITABLY PACKAGED. DAMAGED OR DEFACED ORIGINAL PACKAGING
CANNOT BE CREDITED. |
